Blog Post:

Tips to make your clients feel good

Published on Tuesday 2nd of October 2007

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Conversation is one of the best ways to communicate with clients. However to gain the trust and respect of clients there are a few things we should remember.

Most people have three distinct needs in common:
  1. the need to feel important
  2. the need to feel appreciated
  3. the need to be understood.
Here are a few tips I use myself when communicating with my clients:
  • Use good attitude when greeting - make the client feel you are pleased to be there.
  • Maintain eye contact
  • Smile
  • Listen carefully and empathetically
  • Remember names (very important)
  • Show courtesy
  • Express thanks
Good luck!

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