Join Golden Carers for Unlimited Access
This Golden Carers User Agreement (the “Agreement”) is a legal document which sets out your rights and obligations, and those of Golden Carers (“Golden Carers” or “we”), Australian Business Number 47 571 013 197.
You must take the time to read and understand this Agreement before registering for a Golden Carers account. By registering, you accept that you are entering into a contract with us on the terms of this Agreement.
Golden Carers provides Members-only content upon payment of an annual fee for an Individual Membership or Group Membership. We also sometimes refer to this as a Golden Carers Membership.
We reserve the right to change the pricing and/or availability of our free content and Members-only content for any reason and without notice.
Golden Carers is not responsible for non-delivery or technical limitations of the end user for any reason. We provide a frequently asked questions page and Contact form if you need help.
If you object to anything on our website, please let us know by contacting us via our Contact form, with as much detail as possible. We take your views into account and will take whatever action we deem appropriate (including, sometimes, no action).
We do occasionally make mistakes and are grateful when you alert us to them. We will correct mistakes where appropriate and possible but have no obligation to do so.
We always do our best to be accurate, but Golden Carers does not guarantee the accuracy of any content provided.
Some of our content may mention old-fashioned views, beliefs or practices. Just because we mention them doesn't mean we promote or condone them.
We are not responsible if information on our website is not accurate, complete or current.
We are not responsible for the way you use the information on our website.
Users from all over the world have access to our website. You agree to comply with all local rules regarding online conduct and acceptable User Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from Australia or the country in which you reside.
You agree to indemnify Golden Carers from any and all liabilities, losses, costs, claims and expenses incurred directly or indirectly (including reasonable legal fees) that may arise from your use of Golden Carers or your violation of these Terms and Conditions. This indemnity includes both any liability to third parties, and other costs and losses incurred by Golden Carers.
Golden Carers reserves the right at any time to modify or discontinue, temporarily or permanently, any of our services, with or without notice.
You agree that Golden Carers shall not be liable to you or to any third party for any modification, suspension or discontinuance of our services.
If you violate, breach or act against the letter or spirit of these Terms and Conditions, Golden Carers reserves the right to suspend or terminate your access to our website and our Members-only content, even if your Membership period is not finished. We may take any other action against you if we feel it is appropriate.
Where links are provided to other websites or resources, Golden Carers has no control over these sites and resources and is not responsible for their availability, does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
You acknowledge and agree that Golden Carers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
All activities, articles, information, printable resources, illustrations and photographs and other materials presented on our website are subject to copyright and/or licensed to Golden Carers. You may not reproduce, extract, share or otherwise make available to third parties any part of our website. We protect our property.
We do our best, but do not guarantee that our website will operate continuously without interruptions or be error free.
Golden Carers’ liability to you in contract, tort (including negligence) with regard to these Terms and Conditions, use of the Website and/or any Golden Carers service shall be limited to the amount paid by you (if any) in the 12 months preceding the event giving rise to the claim.
You expressly acknowledge and agree that in no event will Golden Carers or its affiliates, suppliers or Resellers be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the Service, or the provision of or failure to provide technical or other support service, whether arising in tort (including negligence) contract or any other legal theory, even if Golden Carers, its affiliates, suppliers or Resellers have been advised of the possibility of such damages.
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Golden Carers or other third-party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners including us.
Any material or information downloaded from our website is subject to Copyright Terms. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from our website without prior written authorisation from a director of Golden Carers.
You acknowledge and agree to be bound by the terms of our Privacy Statement.
At Golden Carers, we take your privacy very seriously. We aim to earn and keep your trust by not only providing an excellent service through the website to Members, but also by making every effort to keep our website safe, maintain very high standards in respecting your privacy and explain in simple language how we operate.
This policy is intended to help you understand:
When we refer to "Golden Carers," "we," or "us" in this policy, we mean Golden Carers. When we refer to "services" or "product/s", we are referring to Golden Carers, Golden Care Tools, and the Golden Carers Shop.
This policy is effective from 25/05/2018.
We collect information about you when you provide it to us, and when you use our product/s.
Information you provide to us
We collect information about you when you input it into our products or otherwise provide it directly to us.
We collect information about you when you use our Products, including browsing our websites and taking certain actions within our services.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We share information we collect about you in the ways discussed below. We will never sell information about you to advertisers or other third parties.
Sharing with other Service users
When you use our product, we share certain information about you with other Service users.
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
Information storage and security
We use data hosting service providers in the United States to host the information we collect. Our host has state-of-the-art security processes in place, including enterprise-grade WAF (Website Application Firewalls), DDoS protection, Browser Integrity Checks, OWASP ModSecurity and network monitoring. Data at rest is secured with several months of rolling versioned backups at an offsite location managed by an enterprise level backup supplier who also have their own redundancies in place. Data in transit is secured over 256-bit Secure Sockets Layer encryption.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
You can exercise some of the choices by logging into our product and using settings available within our product or your account. Where our product is administered for you by an administrator, you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.
If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
International transfers of information we collect
We collect information globally and primarily store that information in the United States and Australia. We transfer, process and store your information outside of your country of residence, to wherever we, Golden Carers, or our third-party service providers operate for the purpose of providing you our product. Whenever we transfer your information, we take measures to protect it.
Notice to End Users
Our products are intended for both personal use and use by organizations. Where our product are made available to you through an organization (e.g. your employer), that organization is the administrator of our product and is responsible for the end-users and/or Service sites over which it has control.
If this is the case, please direct your data privacy questions to your administrator, as your use of our product is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.
Even if our products are not currently administered to you by an organization, if you are a member of a team administered by an organization, or if you use an email address provided by an organization (such as your work email address) to access our product, then the administrator of that team or the owner of the domain associated with your organizational email address (e.g. your employer) may assert administrative control over your account and use of our product at a later date. You will be notified if this happens.
Administrators are able to restrict your access, and in some cases:
If you do not want an administrator to be able to assert control over your account or use of our product, you should deactivate your membership or remove any email addresses containing a domain owned or controlled by the administrator entirely from your account.
Once an administrator asserts control over your account or use of our product, you may no longer be able to withdraw membership or change the email address associated with your account without administrator approval.
Please contact your organization or refer to your administrator's organizational policies for more information.
Our Product are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Golden Carers. If you have questions or concerns about how your information is handled, please direct your inquiry to Golden Carers.
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