Blog Post Published October 2007
Tips to make your clients feel good
Conversation is one of the best ways to communicate with clients. However to gain the trust and respect of clients there are a few things we should remember.
Most people have three distinct needs in common:
Most people have three distinct needs in common:
- the need to feel important
- the need to feel appreciated
- the need to be understood.
- Use good attitude when greeting - make the client feel you are pleased to be there.
- Maintain eye contact
- Smile
- Listen carefully and empathetically
- Remember names (very important)
- Show courtesy
- Express thanks
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Your site is easy to use, I use it more often than the one our consultant has set up! I use so many of your ideas and love the Facebook page where everyone shares ideas, concerns and triumphs! I feel connected to a big wonderful caring society! I am always telling my co-workers how awesome Golden Carers is. I feel it is more in touch with the needs of my residents than many of the other Recreational Therapy sites.
Sherrie Gardner
Recreational Therapist
United States
