Blog Post Published October 2007
Tips to make your clients feel good
Conversation is one of the best ways to communicate with clients. However to gain the trust and respect of clients there are a few things we should remember.
Most people have three distinct needs in common:
Most people have three distinct needs in common:
- the need to feel important
- the need to feel appreciated
- the need to be understood.
- Use good attitude when greeting - make the client feel you are pleased to be there.
- Maintain eye contact
- Smile
- Listen carefully and empathetically
- Remember names (very important)
- Show courtesy
- Express thanks
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