Cheryl

Excellent advice, thank you.

The thing that seems to work best for me in this situation - I am also quite new to this role and can find it challenging at times - is Reminiscence sessions. They absolutely LOVE it and it creates a whole different kind of atmosphere in the day room - residents who never usually communicate with each other do so beautifully during these sessions. There are lots and lots of cue questions available in the activities listed on this site. Good luck!