By
Haley
Recreation Therapist And Writer
Recreation Therapist And Writer
How to Navigate Grievances in the Activity Department
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You can’t please everyone, no matter how hard you try. However, everyone’s opinion does matter and residents should feel heard when they offer a suggestion. But what happens when a suggestion turns into a complaint?
In this article we cover:
- What Are Grievances?
- Who Can File A Grievance?
- Managing Personal Reactions to Grievances
- 7-Step Process to Address a Grievance
- What If A Grievance Is Warranted?
- What If A Grievance Is Wrong?
- Communication Moving Forward
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A new activity has been posted by a Golden Carers member: Handling Activity Grievances