By
Haley
Recreation Therapist And Writer
Recreation Therapist And Writer
How to Acknowledge Mistakes and Apologize
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Have you ever made a mistake when working with seniors? If you have, you are certainly not alone! As Directors and Activity Professionals, we do our best to provide quality programs and interactions for residents. However, mistakes are bound to happen.
Learn how to acknowledge your mistakes and appropriately apologize, while making plans to assure your mistakes don't happen over and over.
In this article we cover:
- Making Mistakes
- Acknowledge, Apologize, and Plan
- When Consequences Are Dangerous
- Putting it Into Practise: Case Studies
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How to Acknowledge Mistakes and Apologize
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