FAQs

What can we help with?

Try Resetting Your Password

You can reset and email yourself a new password using the Forgot Password feature.

If you have already tried with no success, please double check your spam folder or search for an email from [email protected].

If this doesn't work, please send us an email with your account details!

Pay / Renew Membership

  1. Login to your account
  2. Click Renew under your name
  3. Select a payment method to pay

I already have an account

Anyone with a Golden Carers account can create an invoice:

  1. Login to your account
  2. Click Renew under your name
  3. Select the Invoice payment method, and click Create Invoice

I don't have an account

If you don't have an account create one here first. Once created you can select the Invoice payment method and create an invoice.

I need an invoice for someone else

Please send us an email with the persons Full Name + Email Address. We will create the account and send you an invoice.

If you paid using Visa, MasterCard, or PayPal

So that we can sort this out quickly for you please email us with the payment method used and date of payment.

If you paid with an Invoice

Sometimes we receive payments without reference to who they are for, so please email us if you have paid an invoice but the account has not been activated.

Update Your Account Details

You can change your account details, including email address, company / facility, and location.

  1. Login to your account
  2. If you're already logged in, click Account in the main menu
  3. Click Edit Account under your name
  4. Update your details and save

Yes we do!

We offer discounted memberships when you sign up as a group. Learn more on our Group Membership page.

Get in Touch

Have another question? Send an email.
[email protected]
+61 7 3103 0101
Golden Carers
829 Fig Tree Pocket Rd
Fig Tree Pocket
4069 QLD Brisbane
Australia
Commonwealth Bank
Golden Carers
BSB: 064173
ACC: 10463522
47 571 013 197


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