Answers to the most frequently asked questions.
You can reset and email yourself a new password using the Forgot Password feature.
If you have already tried with no success, please double check your spam folder or search for an email from [email protected].
If this doesn't work, please send us an email with your account details!
Anyone with a Golden Carers account can create an invoice:
If you don't have an account create one here first. Once created you can select the Invoice payment method and create an invoice.
Please send us an email with the persons Full Name + Email Address. We will create the account and send you an invoice.
So that we can sort this out quickly for you please email us with the payment method used and date of payment.
Sometimes we receive payments without reference to who they are for, so please email us if you have paid an invoice but the account has not been activated.
You can change your account details, including email address, company / facility, and location.
We offer discounted memberships when you sign up as a group. Learn more on our Group Membership page.