Terms of Service

1. Introduction

This User Agreement (the “Agreement”) is a legal document that sets out your rights and obligations, and those of Golden Carers Pty Ltd (“Golden Carers” or “we” or “Toolkit” or “Golden Carers Shop” or “service/s” or “product/s”), ACN 632 357 594.

You must take the time to read and understand this Agreement before registering for a Golden Carers account. By registering, you accept that you are entering into a contract with us on the terms of this Agreement.

2. Our Services

Golden Carers provides Members-only content upon payment of an annual fee for an Individual Membership or Group Membership. We also sometimes refer to this as a Golden Carers Membership.

We reserve the right to change the pricing and/or availability of our free content and Members-only content for any reason and without notice.

Golden Carers is not responsible for non-delivery or technical limitations of the end user for any reason. We provide a frequently asked questions page and a Contact form if you need help.

3. Content

If you object to anything on our website, please let us know by contacting us via our Contact form, with as much detail as possible. We take your views into account and will take whatever action we deem appropriate (including, sometimes, no action).

We do occasionally make mistakes and are grateful when you alert us to them. We will correct mistakes where appropriate and possible but have no obligation to do so.

We always do our best to be accurate, but Golden Carers does not guarantee the accuracy of any content provided.

Some of our content may mention old-fashioned views, beliefs or practices. Just because we mention them doesn't mean we promote or condone them.

We are not responsible if the information on our website is not accurate, complete or current.

We are not responsible for the way you use the information on our website.

4. Golden Carers Membership

  • Golden Carers Membership is a time-limited account on our website provided to you upon payment of a fee.
  • We provide Members (you) with a password-protected user account. You are responsible for maintaining the confidentiality of the account, and for all activities that occur in your account. You agree to notify Golden Carers immediately of unauthorised use or breach of security, and ensure that you exit from your account at the end of each session if you share access to a computer or device.
  • Please remember that your account is strictly for your use only and you may not share your username and password or use your account to download and print for anyone else and in volume.
  • Accounts are subject to an acceptable use policy, and user accounts are monitored. Accounts that are found to be downloading excessive resources are subject to review.
  • In accordance with our Copyright Terms, you will not redistribute any resources downloaded through your Golden Carers Membership and you understand that any resources you download from our website are for your use only.
  • You agree to abide by the Golden Carers Copyright terms. See point 13 below.
  • You agree that a breach of any of the general Terms and Conditions will lead to your Golden Carers Membership being immediately suspended. It is at Golden Carer’s absolute discretion as to whether your account will be reinstated.
  • You understand and agree that we will monitor your usage of our website to allow us to determine whether a violation has, or is, occurring.
  • You understand and agree that our refund policy is strictly 14 days from the date of payment of your Membership.
  • For your safety, credit/debit card details are not stored on our servers nor shared with third parties.
  • You acknowledge that all our website content remains the property of Golden Carers at all times.
  • It is up to you to provide a working email address for your account, so that we may provide our services to you. Golden Carers is not responsible for the non-receipt of transactional or essential emails.

5. International Use

Users from all over the world have access to our website. You agree to comply with all local rules regarding online conduct and acceptable User Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from Australia or the country in which you reside.

6. Indemnity

You agree to indemnify Golden Carers from any and all liabilities, losses, costs, claims and expenses incurred directly or indirectly (including reasonable legal fees) that may arise from your use of Golden Carers or your violation of these Terms and Conditions. This indemnity includes both any liability to third parties, and other costs and losses incurred by Golden Carers.

7. Usage and Modification of Our Services

Golden Carers reserves the right at any time to modify or discontinue, temporarily or permanently, any of our services, with or without notice.

You agree that Golden Carers shall not be liable to you or to any third party for any modification, suspension or discontinuance of our services.

8. Consequences of Violating This Agreement

If you violate, breach or act against the letter or spirit of these Terms and Conditions, Golden Carers reserves the right to suspend or terminate your access to our website and our Members-only content, even if your Membership period is not finished. We may take any other action against you if we feel it is appropriate.

9. Links to Other Websites or Resources

Where links are provided to other websites or resources, Golden Carers has no control over these sites and resources and is not responsible for their availability, does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

You acknowledge and agree that Golden Carers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

10. Use of Golden Carers Materials

All activities, articles, information, printable resources, illustrations and photographs and other materials presented on our website are subject to copyright and/or licensed to Golden Carers. You may not reproduce, extract, share or otherwise make available to third parties any part of our website. We protect our property.

11. Availability of our Website

We do our best but do not guarantee that our website will operate continuously without interruptions or be error-free.

12. Limitations of liability

Golden Carers’ liability to you in contract, tort (including negligence) with regard to these Terms and Conditions, use of the Website and/or any Golden Carers service shall be limited to the amount paid by you (if any) in the 12 months preceding the event giving rise to the claim.

You expressly acknowledge and agree that in no event will Golden Carers or its affiliates, suppliers or Resellers be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the Service, or the provision of or failure to provide technical or other support services, whether arising in tort (including negligence) contract or any other legal theory, even if Golden Carers, its affiliates, suppliers or Resellers have been advised of the possibility of such damages.

13. Intellectual property

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Golden Carers or other third-party licensors. All product and company names and logos mentioned on our website are the trademarks, service marks or trading names of their respective owners including us.

Any material or information downloaded from our website is subject to Copyright Terms. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from our website without prior written authorisation from a director of Golden Carers.

14. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Statement.

15. Refund Policy

Golden Carers is designed to make your job easier, and we back that up with our refund policy. If you're not happy with your Golden Carers membership, just contact us within 30 days of your purcahse and we will process a refund. While we hope it doesn't come to that, we'll make it as painless as possible by returning the funds to the same card or account that was used at the time of purchase. This generally takes 3 to 5 business days once processed.