hi, I work in a high care community and I am trying to build a positive culture between relatives and staff but it is very hard because families are untrusting and aggressive towards staff, I understand it takes time but I was wondering about others experiences of how they have opened honest and respectful dialogue between family members
Hi Jerri, I know how you feel, sometimes it is really challenging to please all families. But there are strategies to make it a little easier. Watch out for coming article on the subject.
Maree
13th Jan 2017
Hi Jerri My role is PAG co-ordinator. I don't know if this helps, our aged care activities co-ordinator tries to involve family members wherever possible, inviting a family member to BBQ's, to BINGO on a Thursday night and also to Christmas lunches and other events. They are always encouraged to join in any activities. And obviously...they always need to feel they are listened to. We feel that our relationship between staff and relatives is pretty good here, obviously with hiccups! Thanks. Maree.
You're quite the special angel here to assist everyone. It takes a special kind of person to deal with seniors - they are not given the respect or credit they so deserve to have lasted this long on this earth. To have witnessed such history is amazing. So many are forgotten about and I try everyday to share RAOKs (Random Acts of Kindness) with any person I see that could use it - thank you again for the great ideas which I hope to spread around the area to help make others know how special they are.
My role is PAG co-ordinator.
I don't know if this helps, our aged care activities co-ordinator tries to involve family members wherever possible, inviting a family member to BBQ's, to BINGO on a Thursday night and also to Christmas lunches and other events. They are always encouraged to join in any activities. And obviously...they always need to feel they are listened to.
We feel that our relationship between staff and relatives is pretty good here, obviously with hiccups!
Thanks.
Maree.