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Nori 17th Jan 2018
Wondering how others deal with chronic tardiness?
I'm the Activity Director for an Assisted Living facility, which means that our tenants are ambulatory and capable of managing their own schedules. They get themselves to and from meals, drive their own vehicles (or use a taxi service), and make (and keep!) their own appointments outside our facility. However, when it comes to in-house activities, many of them don't make the same effort. It can be really frustrating to schedule a guest speaker or musician (who usually has a strict time schedule) and have one or two tenants present at the start of the event, 4-5 more show up after 15 minutes, and the last "wave" trickle in just as the presenter is wrapping up. I've tried positive feedback ("I'm so grateful you're here for the start!"), negative feedback ("It's discourteous to arrive late for our guests"), and reminders (daily written and oral announcements), but I'm at my wit's end! Our facility has 32 apartments and I simply don't have the time to knock on every door prior to an event, and we do not have an intercom system. Every tenant receives a monthly Activity Calendar, and extras are always available in both the dining room and the main offices.
Any suggestions/thoughts would be very much appreciated.
Renee 18th Jan 2018
Unfortunately, it sounds like they need the door to door reminders. Do you have any other staff that can help you round people up especially when yuo have a guest coming in?
Nori 24th Jan 2018
Renee, thank you for the suggestion! I think you're right--I need to enlist other staff to help me make the rounds before a guest arrives.
Nikole 30th Jan 2018
Door to Door reminders have helped with attendance to activities at my facility as well. I also put small reminders in their mailboxes. I use bright yellow paper so that it is easily seen. If you could walk around and remind them face to face-that helps too.
Cathy 30th Jan 2018
How about enticing them with a cuppa and cupcake for when you have a guest speaker etc , say 10 mins before start time? or a ticket for a door prize for those who come by a certain time? Would you be able to use a hand bell or horn to "remind" the residents in each area, instead of knocking on each door? think "town crier". LOL

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