How to Navigate Grievances in the Activity Department
Shared By Haley United States
Found In: ›Activities
You can’t please everyone, no matter how hard you try. However, everyone’s opinion does matter and residents should feel heard when they offer a suggestion. But what happens when a suggestion turns into a complaint?
In this article we cover:
- What Are Grievances?
- Who Can File A Grievance?
- Managing Personal Reactions to Grievances
- 7-Step Process to Address a Grievance
- What If A Grievance Is Warranted?
- What If A Grievance Is Wrong?
- Communication Moving Forward
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I co-own and operate a small assisted living home in Pittsfield, NH (U.S.A.). We consistently seek ways to improve upon our senior activity program, providing a diversified balance of a purposeful and enjoyable time of recreation, crafting, exercise and others to reach all of our residents. I must say, it's been a challenge. This past October I began researching options online and came across your site, subscribing for a year to see what you were all about. Let me tell you, you have not disappointed! Your site is a priceless resource that we are extremely thankful for. We find a significant increase in resident participation and look forward to the new ideas that each month brings. Our residents love the changes!
Linda Small
Caregiver
United States
