I truly am so grateful I have found this group. I am looking forward to your emails everyday and it feels like it has given me a new lease on my working life as I went through a rough patch for a while. So thank you from the bottom of my heart for what you do!
This is more a request of help for us, the staff, as dealing with her saps all our energy and enthusiasm.
We once had an individual that really required lots of TLC and etc...the family hired an individual from an outside agency to come and visit at "peak hours"
Have a staff member play different parts that would require her assistance, Maybe with accounting, Residence Council, Housekeeping, Dietary, Welcoming Commitee, Recipe selection for Daily Meal Planning... Training of Volunteers... It can either be Mock or for Real
I know it is easier said than done! But think of all of the people you put a smile on their face verus the challenging one`s . Sometimes the challenge can be motivating or exhausting... You are doing a great job and don`t give up!
It`s really hard to please everyone!